DELIVERY - RETURN & REFUND POLICY

At Nellai Lala Sweets, we are committed to delivering fresh and high-quality sweets with excellent customer service.

Delivery Policy

• Orders are processed during business hours and delivered based on product availability and delivery location.

• Delivery timings may vary depending on traffic, weather conditions, festivals, or other unforeseen circumstances.

• Customers must provide accurate delivery details and contact information to avoid delays.

• Delivery charges may apply depending on the order value and location. Same-day delivery is available only for selected locations and eligible orders. Return & Refund Policy

• As our products are food items and perishable in nature, returns or exchanges are generally not accepted once delivered.

However, customers may contact us within 24 hours of delivery if they receive:

• Damaged products

• Incorrect items

• Spoiled products

After verification, we may offer:

• Replacement Product

• Store Credit

• Refund to the Original Payment Method

Refunds are not applicable for:

• Change of mind after delivery

• Incorrect address provided by the customer

• Delays caused by unavoidable situations

• Minor packaging or appearance variations

For any delivery or refund-related support, customers can contact our support team with order details and product images.